Dharmesh Acharya is the COO of Radixweb, a global tech consultation and bespoke software service provider.
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You probably have all heard the phrase “the in thing.” However, when it comes to the IT business, technologies and frameworks lose their relevance every odd minute. But I am here to tell you a different story!
What if I said that even in the ever-evolving scope of IT, there are a pair of “ins” that never lose their significance?
Intuition and innovation are two crucial pillars of modern IT business. Entwined with grace, these have the potential to deliver an edge at the fiercest biz battle: customer experience. Modern IT businesses are constantly changing at the core because of the ever-evolving client expectations.
As tech leaders, there’s something very crucial that we must understand and acknowledge. The consumers of technology are well past the ages of industrial and information revolutions. Since we all are amid the age of social revolution, clients have extremely evolved expectations of tech partnerships.
While we focus on delivering top-notch development expertise, stupendous digital transformation and software development outsourcing capabilities, modern tech clients seek an infringing level of commitment—one where their software partners can shower bespoke attention toward their individual business needs, help them optimize their wealth by suggesting only meaningful tech investments, enable them to see the untold gaps in building favorable client expectations and help activate fresh streams of ROI.
Given the ever-changing landscape of technology, the rapid rate of disruption is bound to be an eternal pain point. Not only does this affect the tech consumers, but the internal teams as well. Because rapid disruption calls for rearchitecting organizational processes, the in-house teams are always at the crux of a major realignment. This is the reason why firms face major resistance from the internal staff before any modernization drive is launched.
I have often been asked for a quick fix for dealing with this. In my opinion, the trick is in having a cross-functional team for your system. A team that is well-versed in several technology systems is quite an asset for any tech organization because they help reduce silos within departments considerably and aid in moving ahead in your innovation game.
Now, let me ask you about your perspective on innovation. Is innovation for you limited to just products and services? Then you are doing something terribly wrong! In my humble opinion, innovation is a broad-spectrum game. Therefore, as tech partners, we need to help our clients reimagine the way they look at technology and make use of it. Here, building a strong ecosystem of partnerships is crucial for growth and seamless support for developing iconic digital products.
I believe it is important that we do not limit our resources to just enterprise software development but steer ahead with managing all-around digital health for our customers so that they are able to derive a 360-degree value from their tech investments.
As tech advisors and partners, I feel it is important that we focus on providing clients with an unparalleled and differentiated tech edge—by helping them reimagine their app landscapes with agile and modern applications, sharing true risk management and stakeholder management techniques, helping them devise tactical ways for acquiring suitable talent, and curating top-notch tech functionalities for them through ingenious tech products and services.
In my 22 years of holding a C-suite chair at my firm, I have seen most organizations steer their focus on business expansion and revenue growth—and that’s not a bad thing to do! However, as true tech partners, it is an uncompromisable deal that we curate meaningful digital capabilities and infuse functionalities that bring about the due 360-degree value, as well as develop deep insights about the entire tech ecosystem of an enterprise so that they can view both drawbacks and opportunities in a new light.
At the crux of moving modern businesses in a world of rapid and disruptive changes, the ace of the system is change management. The better a business adapts itself at the pace of now, the greater its chances of surviving the disruption with grace. And for that, the one-stop mantra is “intuitive innovation”—the art of studying the pace and pattern of disruption brick by brick (read: code by code) and delivering solutions that aren’t just economical but also in vogue and aligned with the long-term tech vision of a client firm.
Being in the IT ecosystem, one cannot essentially make a quick fix with business models that reduces the responsibility of the company in providing innovation and support to its clients. There should be a high level of involvement that takes the risk away from the customer and instead depends on professionals in the relevant field to ensure that the customer’s goals are accomplished on time and within their allotted budget through equitable levels of tech intelligence.
Sustainability as a concept in the tech sphere has gone through berserk levels of honing, enlargement, modernization and improvement. Armed with sustainable tech growth, your focus and commitment should be on crafting resilient processes with a tailored focus that can match the rapid pace of transformation.
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